Effective Date: 09/21/2023

Welcome to IHCG Distributions Inc’s Returns, Refunds, and Exchanges Policy. We value your satisfaction and are committed to providing a seamless shopping experience. Please take a moment to familiarize yourself with our policy, which governs returns, refunds, and exchanges for your convenience. If you have any questions or require assistance, please don’t hesitate to contact our dedicated customer service team at cs@ihcgdist.com.

1. Returns

At IHCG Distributions Inc, we understand that occasionally, you may need to return an item. Here’s what you need to know:

• Our return policy spans 30 days from the date of purchase. Regrettably, we cannot accept returns beyond this timeframe.
• To qualify for a return, the item must be in its original, unused condition.
• We require a receipt or proof of purchase to process your return.
• Items exhibiting damage or missing parts unrelated to our error will not be eligible for a refund.
• Please note that any item returned more than 30 days after delivery is non-refundable.
• Contact us first to have an Return ID Issued.

2. Refunds

Our refund policy mirrors our return policy, providing a 30-day window for eligible refunds:

• Refunds can only be processed within 30 days from the date of purchase. We cannot facilitate refunds beyond this period.
• To request a refund, ensure the item is unused and in its original condition.
• You must provide a receipt or proof of purchase to initiate the refund process.
• Items that do not meet these criteria or have sustained damage or missing parts unrelated to our error will not qualify for a refund.

3. Late or Missing Refunds

If you haven’t received your refund, follow these steps:

1. Check your bank account for the refund, as there may be a processing delay.
2. Contact your credit card company to inquire about the status of your refund.
3. Reach out to your bank, as there is often a processing period before a refund is issued.

If, after following these steps, you still haven’t received your refund, please contact us.

4. Exchanges

We understand that sometimes, you may receive a defective or damaged item. Here’s our policy on exchanges:

• Exchanges are available exclusively for items that are defective or damaged.
• If you need to exchange an item for the same product, please contact us at cs@ihcgdist.com.

Thank you for choosing IHCG Distributions Inc. Your satisfaction is our priority, and we are dedicated to providing you with high-quality products and excellent service. Should you have any questions or require assistance with returns, refunds, or exchanges, please don’t hesitate to reach out to our customer service team.